Steven Schlozman

[But] zombies just don’t care. Can you think of a better metaphor for waiting on hold to talk to your health insurance representative, or sitting in an airport staring at the bars on your computer in the hopes that they’ll signal a functional internet, or for the deadened way you feel staring into the tired, blank eyes of the clerk at The Registry of Motor Vehicles as you shamble forward and are given a number that represents you in the most impersonal of ways for the next two or three hours that you are trapped under the auspices of fluorescent lights and low ceilings.

Wouldn’t it be strangely better if all these battles were in fact personal? What if everyone got on the phone with their health insurance representative and got exactly what they needed except you? What if no one but you got stuck in traffic? At least then you would have a better defined gripe. At least then you could take uniquely personal action.